Cancellation & Refund

Cancellation & Refund Policy

All orders sent by (M/s. Anjana Exports Pvt. Ltd.) are fully insured at no extra cost to customers. In case of loss of order while ‘in transit’, (M/s. Anjana Exports Pvt. Ltd.) shall re-process the order. However, (M/s. Anjana Exports Pvt. Ltd.) shall not be responsible for loss of packages during transit or any damages to package (full or partial), once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.

How do I return a product?

We only accept returns for manufacturing defects or wrong product shipment. In such case please contact us through call/email, we will help you with the process. There will be no extra charges for replacement of the respective product.

There will be no replacement or refund for the following cases.

• Colour shade of the purchased product.
• Design of the purchased product.
• Used product (includes defective, incorrect, correct products)

We do offer options to exchange the product, please contact us for more information. The product must not be used, if it is to be returned to us.

Refunds will be issued only for undelivered orders within 15 days.